Burgon and Ball
Posted by joeabbott on July 24, 2011
I’d never heard the brandname “Burgon and Ball” before, but Suzy received a set of tools by this manufacturer for Christmas late last year. Well they’re an English manufacturer of tools, their website informs me they’ve been in business since 1730.
Unfortunately for us, in the set of three smooth and shiny tools, Suzy’s block paving knife wasn’t up to snuff.
I’ll be honest and admit I had no idea what a block paving knife was prior to the gift … or, more correctly, prior to the break … but it is a flat, hooked blade on a handle. The Burgon and Ball page on this tool explains:
Brilliant slimline tool to remove weeds, moss and other debris from the fine gaps between block paving and other nooks and crannies. With sharpened 90 degree angle and fine hook.
At just about £9 (whatever that is in US), the description set my expectations for a rugged hand tool, perfect for digging up weeds in our sandy, rocky soil.
Suzy broke it removing her first weed from a paving block-free spot of ground.
I sent off a letter in late April requesting a replacement. Curiously, Burgon and Ball have a US web presence but their support issues all appear to go back to jolly old England. Well, all of May and June passed and we’re heading toward the 3-month anniversary of that email exchange when a package arrives from England.
While Burgon and Ball might benefit from a higher bandwidth discussion with the customer, I can’t fault actually getting the goods: a replacement block paving knife, free of charge! Now, I’m not sure what to expect: do we treat this fella with kid gloves? I would advise the Mrs. to dig in and use it for all its worth. And if that worth ends up to be less than we’d like, so be it.
But for now, hats off to you, Burgon and Ball. Thank you for replacing your defective tool; we look forward to using the new one.